Service Centre Coordinator (Fixed Term)
The role:
We have an exciting opportunity for an experienced administrator, with a flair for providing excellent customer service and administration support. This is a fixed term, part-time role until the end of November 2026. You will be working 20 hours per week, Monday-Friday 10am-2pm, based at our Marton Service Centre. The role is offered on a fixed-term basis to provide additional resourcing for the team during a period of increased demand.
We are seeking someone with strong experience across all aspects of administration and reception, who brings a well-organised and calm, level-headed approach. This role requires managing multiple tasks and responsibilities simultaneously while acting as the Marton office coordinator, so excellent organisational skills are essential.
As the first point of contact at reception, you will represent the organisation to our customers, making strong multitasking abilities and a solutions-focused mindset key. In this front-line customer service role, we are looking for someone who is positive and proactive with a ‘can-do’ attitude, whilst delivering first class customer service to Horizons external and internal customers. You will be required to:
- Meet and greet clients and customers.
- Respond to internal and external enquiries via email, phone and face-to-face.
- Review and update databases.
- Create reports, manuals and other documentation.
- Perform general administration tasks.
- Keep the Service Centre running smoothly, working with our assets and facilities team.
- Support other departments.
About you:
We value a customer-first approach, a can-do attitude, and a genuine willingness to learn. You’ll be part of a supportive and positive team environment where colleagues work closely and collaboratively. If you’re motivated, detail-focused, and confident building relationships with a variety of stakeholders, we’d love to hear from you.
Why join us?
When you join us, you can look forward to a rewarding career full of opportunities to develop a positive and supportive work environment. We do this through:
- Flexible, family friendly work environment.
- Ongoing development and opportunities across the organisation to grow, specialise or diversify your skills.
- Working together for a better environment across our region.
- A supportive and social work environment across the organisation.
- Positive focus on employee health, wellness and wellbeing initiatives across the organisation including your birthday off, wellbeing day, life insurance for all permanent staff and 5 weeks leave after 2 years of service.
About us:
The Horizons region extends over 22,200km2 – from Ruapehu in the north and Horowhenua in the south, to Whanganui in the west and Tararua in the east. We work with and for our community in the use and protection of our environment, managing our precious resources of land, air and water, as well as public transport and a key role in emergency management. At Horizons Regional Council we work to make our region a healthy environment where people are thriving, including our staff.
Horizons are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace, so our people reflect the diversity of our region.
