Information Services Coordinator
The role
Are you passionate about helping people resolve digital issues, improving service delivery, and supporting systems that make a real difference? We’re looking for an Information Services Coordinator to be the central point of contact for all digital service requests across both our Information Technology and Information Management teams.
In this 12 month fixed term, full time role, you’ll be the first to receive and triage incoming requests and incidents, providing friendly, efficient support for Level 1 issues such as user access, software installations, account setup, and basic troubleshooting. More complex requests will be escalated to the appropriate technical teams but you’ll keep users informed every step of the way, ensuring smooth, transparent service delivery.
If you enjoy being helpful, solving everyday tech problems, and improving how digital services are delivered – this is the role for you.
Why join us?
When you join us, you can look forward to a rewarding career full of opportunities to develop a positive and supportive work environment. We do this through:
- Positive focus on employee health, wellness and wellbeing initiatives across the organisation including your birthday off, wellness day, life insurance for all permanent staff.
- Flexible family friendly work environment
- Ongoing development and opportunities across the organisation to grow, specialise or diversify your skills.
- Working together for a better environment across our region
- A supportive and social work environment across the organisation
About you
You’re customer-focused, solutions-driven, and great at building strong working relationships. You’ll bring experience managing digital service requests or support tickets in either an IT or Information Management environment, and ideally be familiar with ITIL-based service delivery models.
You’ll be confident resolving Level 1 issues such as password resets, account changes, access requests, and basic troubleshooting. You’ll also be organised, proactive, and a strong communicator – someone who can explain digital processes clearly and helpfully to a wide range of users. Experience with service management tools, digital asset management, and working in a public sector or digital transformation environment would be a bonus.
About us
The Horizons region extends over 22,200km2 – from Ruapehu in the north and Horowhenua in the south, to Whanganui in the west and Tararua in the east. We work with and for our community in the use and protection of our environment, managing our precious resources of land, air and water; as well as public transport and a key role in emergency management. At Horizons Regional Council we work to make our region a healthy environment where people are thriving, including our staff.
Applications close 5pm Sunday 4th May 2025.
Horizons are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace so our people reflect the diversity of our region.
